Practice conversations and review feedback
Choose a scenario, set a difficulty and learn from your results.
Open Training when it is available in your workspace. Role-play scenarios help you practice communication and objection handling using fictional situations.
Prepare a session
- Select a scenario.
- Choose Easy, Realistic or Challenge.
- Review the available call options and any optional guidance.
- For phone calls, confirm the destination number and consent before starting.
The interface also offers browser microphone and speaker calling. Browser calling still needs a completed end-to-end verification, so check with your administrator if it does not connect or produce a result.
Review a result
Return to your training dashboard to view completed sessions, scores and coaching feedback. An unanswered or unscored call does not contribute to your average. If a result is still processing, refresh or return later.
Scored reports offer Download PDF for a one-page report card. The full feedback and transcript remain available in the app.
AI-generated feedback supports practice and supervisor review. It should not be treated as clinical advice or a statement of your practice's policies.
Reviewed October 17, 2026 · Browse all guides